Refund & Cancellation Policy
This policy explains how billing, renewals, cancellations, and refunds work for RightBands paid plans. It forms part of our Terms of Service.
1. Auto-renewal
Paid plans renew automatically at the end of each billing period. Your payment method is charged the then-current price at the start of each new period until you cancel. You are shown the renewal terms before you subscribe. IELTS plans are Monthly and 6-month; CELPIP plans are Weekly, Monthly, Quarterly, and Yearly. IELTS and CELPIP are separate subscriptions and are billed independently.
2. Cancelling
You can cancel at any time from the billing portal (Pricing → “Manage subscription”). When you cancel:
- Your subscription stops renewing, so you will not be charged again.
- You keep full access until the end of the period you have already paid for.
- Access then returns to the free plan.
3. Refunds
7-day money-back on your first CELPIP purchase. If a CELPIP subscription is not for you, you may request a full refund within 7 days of your first CELPIP purchase, provided you have used no more than 3 AI-scored submissions. This applies to your first CELPIP purchase only — not to renewals or to later purchases — and once refunded your CELPIP access ends.
Otherwise, because cancelling already stops all future charges and preserves your access for the rest of the paid period, payments for a billing period that has already started are non-refundable, except where a refund is required by law. Nothing in this policy limits any statutory right you have under applicable consumer protection legislation, including in Ontario, Canada. If you believe you are entitled to a refund, contact us at support@rightbands.com and we will review your request in good faith.
4. Failed renewal payments
If a renewal payment fails, we may attempt to charge your payment method again over a short period and may suspend paid access until payment succeeds. If payment is not completed, the subscription ends and your account returns to the free plan.
5. Price changes
If we change the price of a plan, the new price applies from your next renewal, and we will give you at least 30 days’ notice. A period you have already paid for is not affected.
6. Contact
Questions about billing, cancellation, or refunds: support@rightbands.com.